Frequently Asked Questions

Everything you need to know about your HARLO experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

How do I return a pair of shoes that doesn't fit?

We offer a 30-day return policy for all unworn shoes in their original packaging. Simply visit our Returns Portal to generate a prepaid shipping label.

Are HARLO shoes true to size?

Most of our styles run true to size. However, we recommend checking the specific 'Size & Fit' guide on each product page for detailed measurements and width recommendations.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.

Do you offer international shipping?

Yes, HARLO ships to over 50 countries worldwide. International shipping costs and delivery times are calculated at checkout based on your location.

How should I care for my leather shoes?

To maintain the quality of your leather footwear, we recommend using a soft cloth to wipe away dirt and applying a high-quality leather conditioner every 3-6 months.